Insurance

Change. That word captures the current state of the insurance industry in all markets, in all sectors. Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

    World Life Insurance Report 2023

    The aging well opportunity: how trust and engagement can unlock growth for insurers

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    The multi-billion-dollar mobility insurance market arrives

    Overhaul the current business models to adapt to the changing lifestyle and demands of consumers or stick to methods you know best?

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    Will insurers still invest in sustainability in hard times

    Is it inevitable that insurers will let their foot off the gas around topics like sustainability, diversity and digital transformation?

    Read the report

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitisation with evolving risks and sustainability.

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    Asset retention: riding the great wealth transfer wave

    How do life insurers effectively incorporate asset retention practices that embrace innovative tech solutions?

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    World Property and Casualty Insurance Report 2023

    From insuring assets to protecting mobility : driving growth in the evolving mobility ecosystem.

    Download the report

      How we can help

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions. Our approach minimizes friction while enabling human empathy.

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.

      Delivering Claims Excellence

      Automating the Claims Process is the Next Opportunity for Insurance Innovation.

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      Commercial Lines Transformation

      The performance of the personal lines sector has long been the envy of its commercial counterpart.

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      The Environmental Impact of IT in Insurance

      With IT related global CO2 emissions of 4% and consumption expected to increase three-fold from 2010 to 2052 organisations across sectors must both reduce their carbon footprint and become enablers of positive climate action in parallel.

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      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact centre interactions.  Our approach minimises friction while enabling human empathy.

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

      Featured services

      Digital core for insurance

      Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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        Sustainability for financial services

        Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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          Cloud for financial services

          Unlock the full potential of your cloud investments

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            Data-powered financial services

            Few organisations take full advantage of their data. At Capgemini, our goal is to help our clients become data masters.

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              Research and insights

              Point of view

              Mission possible: propelling rapid transformation at scale
              Financial Services reports

              A call to innovate life insurance for the silver economy
              Point of view

              Guidewire cloud migration: Transitioning your core platform efficiently
              Capgemini Research Institute

              Weathering the climate change storm: How insurers are moving towards risk resiliency

              capgemini-research-institute
              Point of view

              The future for quantum technology in financial services

              Transforming insurance with connected devices

              capgemini-invent
              See all our insights on Insurance

              Client stories

              Connected insurance with customer-focused innovation at USAA

              Learn how USAA’s customer-focussed innovation strategy is driving the future of connected insurance.

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                Expert perspectives

                Financial services

                Rethinking Cost Optimization: From Cutting Corners to Fueling Growth

                Mark Standeaven
                Aug 23, 2023
                Technology

                At Retiretech 2.0: Focusing on the future and the need to evolve

                Krishnakumar Shanmugasundaram
                May 30, 2023
                Sustainability

                The 2 focus points to become a front-running sustainability transition financier

                Diederick Levi
                May 2, 2023

                Meet our experts

                Shane Cassidy

                Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
                Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

                Satish Weber

                Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services
                Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

                Kiran Boosam

                Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
                Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

                Ian Campos

                Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

                Adam Denninger

                Global Industry Leader, Insurance, Capgemini

                Samantha Chow

                Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
                Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

                  Recognition

                  2022 Partner Innovation Award for Cloud – Experience

                  Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

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                  Partners

                  Adobe

                  AWS

                  Duck Creek

                  Google Cloud

                  Guidewire

                  Majesco

                  Microsoft

                  Pega

                  Salesforce

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