Insurance

Change. That word captures the current state of the insurance industry in all markets, in all sectors. Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

    Insurance top trends 2024

    Explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

    Best Advancing Software Testing Practice Award

    This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

    World Cloud Report 2023 – Financial Services

    Is your cloud journey taking you where you need to go? Create business value in an innovation-powered future.

    World Life Insurance Report 2023

    The aging well opportunity: how trust and engagement can unlock growth for insurers

    Awarded Migration Acceleration Specialization by Guidewire

    First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

      Segments we serve

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data & AI, intelligent automation, and partner ecosystems.

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

      We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

      Automating the Claims Process is the Next Opportunity for Insurance Innovation.

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      The performance of the personal lines sector has long been the envy of its commercial counterpart.

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      With IT related global CO2 emissions of 4% and consumption expected to increase three-fold from 2010 to 2052 organisations across sectors must both reduce their carbon footprint and become enablers of positive climate action in parallel.

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      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact centre interactions.  Our approach minimises friction while enabling human empathy.

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.

      Featured services

      Digital core for insurance

      Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

        Sustainability for financial services

        Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

          Cloud for financial services

          Unlock the full potential of your cloud investments

            Data-powered financial services

            Few organizations take full advantage of their data. At Capgemini, our goal is to help our clients become data masters.

              Client stories

              Meet our experts

              Adam Denninger

              Global Industry Leader, Insurance, Capgemini

              Shane Cassidy

              Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
              Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

              Satish Weber

              Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services
              Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

              Kiran Boosam

              Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
              Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

              Samantha Chow

              Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
              Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

              Andrew Hood

              Global Insurance Practice Head, Capgemini

                Recognition

                2022 Partner Innovation Award for Cloud – Experience

                Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

                Join the conversation on LinkedIn

                Connect with our experts and read the latest industry insights on our dedicated LinkedIn page