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Finding the right balance1
Intelligent industry

Finding the right balance

Applying a bimodal approach to connected product development

The definition of “product” is rapidly changing – and revolutionizing the way people think about product development. Over the next three years, 90% of consumer product companies expect to see revenue from intelligent services.

The rise in connected products and their services means products are moving away from having a single, transactional sales event with one-time customer interaction; they now offer rich customer experiences with ongoing customer relationships.

Creating new connected products combines the necessities of developing traditional physical products – such as supply chain lead time, regulatory requirements, and manufacturing capital investments – with the complexity of operating digital ecosystems such as enterprise transformation, cybersecurity, and customer data management.

Meet our experts

Nicolas Rousseau

Executive Vice-President, Capgemini Engineering Group Offer Leader, Intelligent Products & Services
Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains.

Nicolas Croué

VP, Head of Digital Continuity & CTO Capgemini Engineering

Paul Ganichot

Principal IoT Architect
Aligning strategy and execution, Paul Ganichot brings more than 25 years of experience in enterprise architecture and connected product architecture across many industries. He leverages cutting-edge technologies in support of experience desirability, economic viability, sustainability, and feasibility to optimize the return on investment of connected product initiatives.