Skip to Content
POV Connected revolution1
Intelligent industry

The connected revolution

Rethinking product and services

Products are being redefined. Devices and appliances increasingly offer ongoing customer relationships which extend far beyond the single transactional sale of the products.

Products can now be developed to form part of a network of interconnected products and services that work together seamlessly to provide customers with an intelligent and rich experience. This means that standalone physical devices are being replaced by intelligent ecosystems.

Accordingly, we can map the evolution of products against two axes: the intelligence of the ecosystem and the richness of the customer relationship and financial transaction.

Meet our experts

Nicolas Rousseau

Executive Vice-President, Capgemini Engineering Group Offer Leader, Intelligent Products & Services
Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains.

Paul Ganichot

Principal IoT Architect
Aligning strategy and execution, Paul Ganichot brings more than 25 years of experience in enterprise architecture and connected product architecture across many industries. He leverages cutting-edge technologies in support of experience desirability, economic viability, sustainability, and feasibility to optimize the return on investment of connected product initiatives.