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The Capgemini Digital Customer Experience (DCX) Foundry is a collaborative and dynamic environment for ideation and innovation in the field of customer experience. Fostering collaboration with our clients and partners, it operates as a global delivery incubation hub for addressing the current and future business needs of our clients worldwide, in all industries.
The Capgemini DCX Foundry redefines the way customer experience (CX) is crafted, blending technology, design, and data-driven insights to create immersive and impactful solutions, that drive business outcome. By adopting a customer journey-centric approach combined with industry-tailored strategies, we customize each customer experience to align with their unique business requirements, moving beyond just technology-centric solutions.
The Capgemini DCX Foundry has built an asset store of 700+ assets and a diverse range of methodologies, tools and accelerators covering various domains such as marketing, sales, service, and commerce. Leveraging the expertise of CX architects and technology specialists, our differentiator rests in our rapid solution deployment, seamlessly transitioning the innovations from concept to live environments.
At the DCX Foundry, we focus on several aspects to enhance the customer experience:
The DCX Foundry has been enriched with generative AI use cases across industries and business functions. It will help our clients deliver hyper-personalized, data-driven customer experiences by automating customized content creation in a secure, ethical, and responsible manner. Read more about our Generative AI for CX Foundry for clients using Salesforce.