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Intelligent support and services

capgemini-engineering

Maximize the potential of a new generation of products

In an age of connectivity, users expect intelligent products that provide digital experiences tailored to their requirements. 

Intelligent services are continuing to evolve with more personalized functionalities and data-driven value. As connected devices move further away from traditional products, support and service departments are transforming from cost centers into revenue-generators – and shaping the customer experience. 

Capgemini Engineering helps organizations to meet user demand at every stage of a product’s lifecycle. This means modernizing, deploying, and integrating intelligent services into live operational environments in ways that extend the product’s lifetime and increase user adoption. 

Capturing the opportunity

Through our strategic partnerships and innovative technology, we enable clients to transition towards intelligent services that are centered around the ongoing use of a product instead of traditional product ownership. 

We do this is through: 

  • Scaling and acceleration services that speed up time to time-to-revenue and help grow revenue streams
  • Operations and support services that improve customer satisfaction and increase renewal rates 
  • Extensibility management services that optimize operating costs and improve profitability

Our Intelligent Support and Services can you generate more value from your intelligent products by creating new sources of revenue or boosting existing ones at scale. This can lead to increased customer enrollment, higher retention rates, and market share growth.

    Intelligent support and services

    Point of view – Evolve through continuous innovation

    Product services and support

    We manage products complete lifecycle, post-development

      Explore further

      New value creation is emerging from smart products and service innovation across every industry. It is forcing companies to change the way they define, make, distribute, and support products.

      Meet our experts

      Nicolas Rousseau

      Executive Vice-President, Capgemini Engineering Group Offer Leader, Intelligent Products & Services
      Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains.