Scale Innovation

To scale innovation and succeed with differentiating customer-facing activities, your teams must be enabled with the right processes, platforms, and technology.

What does it take to be a customer-first organization? The ability to scale innovation from within. Your teams must master all their activities across sales, commerce, and service for seamless customer-facing operations.

We help organizations tap into their creativity while keeping the customer at the center of innovation. Our design thinking principles and commitment to leveraging world-class technologies empower you to organize and activate around your customers.

We address the challenges of working together across functions, businesses, and time zones, and we enable new launches of products, services and business that meet customer need at the speed of rapidly moving markets.

What we do

Power and enable world class customer experience (CX) by leveraging sales, marketing, commerce, and service systems and technologies.

We help organizations strategize and define sales transformation, service enablement and marketing optimization to bring front-end CX to life.

Our suite of capabilities includes sales transformation, commerce transformation, next-generation services, customer platforms (CDH), and marketing transformation.

We use human-centered design to improve an organization’s ability to become more customer centric, more innovative, and more agile.

Companies that adopt design thinking principles are empowered to organize and activate their teams around customers, delivering continuous value over time. True customer-centricity requires the maturity and intelligence to nurture relationships as they evolve, as well as the freedom to take risks before the market demands it.

Our organizational design expertise uses human-centered design to reveal organizational, operational, and cultural barriers to success. We then enable teams to create solutions that improve organizational structure and keep the customer at the center of innovation.

Latest insights

Point of view

Reimagining the people experience – from strategy to realization

Retail holiday trends
Report

Financial health grows with customer trust and advocacy
Capgemini Research Institute

Sustainability trends 2023

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