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Service Industries

The tertiary sector (service industries) is now the largest and fastest growing sector of the economy in the western world. With the largest share of US GDP and employing 70 percent of the workforce, it is imperative for businesses to embrace new models and technology and modernize their systems and processes to unlock value and drive innovation.

With a demonstrated track record of driving innovation and outcomes enabled by business and technology for clients across a range of service-industry segments, we serve clients in the transportation, distribution, professional services, state government, and non-profit sectors. Our experts leverage cloud, data, artificial intelligence, connectivity, software, product engineering, and platforms to address the entire breadth of client business needs. This passion drives a powerful commitment: to unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

Our commercial clients include some of the leading airlines, rail operators, trucking and 3PL providers, mobility companies, wholesalers, food and non-food distributors, supply-chain companies, and professional and consumer services providers. We are purpose-driven and serve US state government agencies and non-profit clients with a goal to improve the society we live in. Our offerings and capabilities span the domains of Customer First, Intelligent Industry, and Enterprise Management

Transportation and mobility






We help airlines, rail operators, trucking, 3PL providers, and mobility companies in the areas of strategy and execution, notably with frictionless customer experiences, loyalty, and NPS, leveraging analytics to become a data-driven organization, legacy modernization of core operational systems, electrification, sustainability, and intelligent-industry initiatives at the convergence of information and operations technology.

Distribution







We serve wholesalers, food, technology, and industrial-supplies distributors, helping to solve challenges with supply-chain agility, network and warehouse optimization, transportation systems, ERP modernization, ecommerce, and enterprise shared services. Results delivered include improved profitability and shipping efficiencies through real-time visibility and tracking through the supply chain.

Professional services







Our clients are leading professional-services firms across engineering, procurement, and construction (EPC), accounting, staffing and workforce, marketing research, management consulting, systems integration, and consumer services, where typically we have delivered outcomes through transformation of enterprise functions such as salesforce effectiveness, customer care, finance, human capital management and sourcing.

State government









Our focus has been on helping state government agencies deliver better G2B and G2C experiences, notably in the areas of unemployment insurance, IT service management and SIAM, cloud adoption, application development and maintenance, and preserving data privacy and confidentiality.

Non-profit









Our teams are passionate about helping non-profits achieve excellence in all aspects of technology and operations management that directly impact the lives and wellbeing of constituents in the society. Examples include technology modernization, customer outreach and marketing communications, industrialized managed services, and protecting privacy and confidentiality of sensitive data.

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Client stories

    Ingram Micro drives transformation with a master data foundation

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    Estes Express Lines drives growth and new opportunities

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    Cathay Pacific soars to new heights with SAP S/4HANA

    Capgemini’s ADMnext helps Cathay Pacific reduce costs and improve strategic sourcing, supplier negotiation, and decision-making

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    14 west client story

    14 West drives growth with financial transformation

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    Transforming the delivery of government services the Texas way

    The Texas Department of Information Resources (DIR) partnered with Capgemini to enhance the delivery of government services. It adopted the Multi-sourcing Integration (MSI) model, which improved IT monitoring, security, and cost savings.

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      Point of view

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      En route to urban air mobility: A focus on the exciting projects underway

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      The data-powered enterprise

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      The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

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      Electric vehicle development: Will there be enough charging points in the next decades?

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      REINVENTING WORK

      Our Reinventing Work offers a solution.

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      Cross-sector fertilization will deliver faster digitalization for railway signaling systems

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      Apr 13, 2022

      Immersive experiences – the new frontier of commerce

      Xaviere Tallent
      Feb 27, 2023

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          Meet our experts

          Siddharth Ram

          US Services Lead, Capgemini
          Sid leads the service-industry sector for Capgemini America across distribution, transportation, and professional-services segments serving commercial, government, and non-profit clients. In this role, his focus is on client/executive relationships, driving client success through industry solutions, building high-performing teams, and overall strategy and performance of the market unit.

          Ted Levine

          US Executive Vice President, Capgemini
          Ted is an Executive Vice President at Capgemini, serving as a Business Unit Managing Director. With over 26 years of experience at Capgemini, he has spent his career serving clients directly and delivering on some of the largest and most complex Digital and Technology Transformations. Serving across a multitude of industries from Consumer Products and Retail to Hospitality and across Capgemini’s services from management consulting to managed services. Ted believes strong partnerships can create powerful work environments and empowered communities. As a leader for leaders, he serves as the sponsor of Capgemini’s Account Executive Community, empowering customer-first partners across the organization.